FAQs

How long does it take for an order to arrive?

This depends on the product you ordered.  Most of our items are shipped directly from our local suppliers to offer you the best quality and an optimal price. Many items will arrive within 3-5 working days, however please allow 7-20 working days for delivery. Please visit our "Order Tracking" page if your item does not show up immediately, and know that it is on its way.

I just placed an order, when will it ship?

Please allow 24-48 hours after placing an online order for your order to be shipped. Tracking numbers will be updated 1-3 business days after your order has been SHIPPED.

How do I track my order?

If we include tracking information with your order, you can view it from the shipping confirmation email you received. By entering your tracking number on our "Order Tracking" page, you will see an estimated delivery date under the order details. Find the page here https://ashlandish.shop/apps/parcelpanel

I ordered 2 or more items, but only received one. Where’s my order?

When you order multiple items at once they may be shipped separately so that they get to you faster. You may receive one item before the other. It is possible to receive items in separate shipments.

Can my order be returned? Can I get a refund?

Yes! We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days from receiving an item to send a product back to us for any reason for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include your full name and order number on the returned parcels. Please note: If your package has already been shipped, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty. You must cancel your order before it ships. If the item has already shipped please use our easy return system to get a full refund.

have entered an incorrect address. What do I do now?

If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email with the correct details. We can change the shipping address within 24 hours of placing an order. No refund will be given after 24 hours following the incorrect submission. 

I have a question that wasn't answered, can you please help?

Absolutely! Please visit our "Contact Us" page or send an email to support@ashlandish.shop